frequently asked questions
Are the materials safe for young children?
Yes, product safety is our top priority. Our games are constructed using high-quality, durable, and child-safe materials designed to withstand regular play by small hands. Please note the game contains small components (cards/tokens) and carries a standard safety warning for children under 3 years old.
What should I do if my game arrives damaged?
We take premium care in packing your orders, but if your game box or components arrive damaged during transit, please contact us within 48 hours of delivery with photographic evidence, and we will rush a replacement to you completely free of charge.
What is your return and refund policy?
We offer a 30-day return window from the date of delivery. To be eligible for a full refund, the card game must be completely unplayed, unopened, and in its original factory shrink-wrap packaging. The customer is responsible for return shipping costs.
Do you offer bulk orders for schools or veterinary clinics?
Yes, we do! We love partnering with classrooms, clinics, libraries, and local gift shops. Please reach out to us through our store contact form with your organization's details, and we will happily assist you with bulk fulfillment options.
Can I buy the Safari Edition right now?
The Safari Edition is currently Coming Soon! It is our upcoming wildlife adventure expansion. Keep an eye on our homepage or subscribe to our newsletter to be the first to know when pre-orders open and to get exclusive launch updates.
What are your shipping rates and speeds?
We use a straightforward Flat Rate Shipping model calculated automatically at checkout based on your delivery destination. Orders are securely packed and processed within 1 to 3 business days (excluding weekends and holidays), and you will receive an automated tracking link as soon as your box ships.
Is the game useful for schools, classrooms, or clinics?
Absolutely! The game was designed with families, elementary schools, libraries, and veterinary waiting rooms in mind. It serves as an excellent social-emotional learning (SEL) tool that naturally sparks conversations about animal care, feelings, and collaborative problem-solving.
Is this a competitive game or a cooperative game?
It is a cooperative, teamwork-focused game. Instead of playing against each other, children work together using Care Cards, Treatment Cards, and kindness to heal the pets and flip them to their happy, healthy side. It focuses entirely on empathy and communication rather than aggressive competition.
How many players can participate, and how long does a game last?
The Pet Hospital Travel Edition is perfect for 2 to 6 players. A standard round takes approximately 10 to 20 minutes, making it fast-paced enough to hold a young child's attention without getting tedious.
What age group is the Pet Hospital Game designed for?
Our card games are specifically designed for children aged 4 years and up. The mechanics are simple enough for young kids to grasp quickly, while still remaining engaging and fun for older siblings and the entire family.