We take great pride in the quality of the Pet Hospital Game and offer a stress-free 30-day return window from the date of delivery. To be eligible for a full refund, items must remain completely unopened, unplayed, and in their original factory shrink-wrap packaging. Buyers are responsible for return shipping costs; however, if your game box or cards arrive damaged during transport, please notify us within 48 hours of delivery with photographic evidence, and we will issue a free replacement immediately.